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Dedicated Agents

Envision relying on people to answer your phones who actually understand your business. Opting for dedicated staffing through G.O.A for your call center needs does just that. Dedicated call center agents are G.O.A Business Service Associates exclusively assigned to work on behalf of your operation.

Whether you're interested in inbound or outbound call center services, technical helpdesk, Dedicated agents are extensively trained on your business, industry, culture, and protocols before answering a single call. Their expertise grows with each call answered and customer served. G.O.A has one of the lowest turnover rates in the answering service industry - a huge benefit to clients who opt for dedicated staffing.

Although dedicated staff is assigned to your account, your team works for G.O.A - removing the typical hassles associated with adding employees. Our team partners with yours to ensure that dedicated agents meet your requirements. Starting with thorough screening during the hiring phase to extensive training, we assemble the ideal team to handle your needs and assist customers.

We hire both remote agents who work from home as well as associates who work in G.O.A's Outreach and or Affiliate Offices. And we handle 100% of scheduling to your specifications-assuring that someone from your dedicated team is available to answer phone calls, chats, and emails 24 hours per day, 7 days per week, 365 days per year.

G.O.A enables you to scale up or outsource current call center operations with flexibility and ease. We think you'll be pleased with the improvement in customer satisfaction and profits gained from utilizing G.O.A dedicated call center agents.